Doctor-Patient Relations

Insurance • Motor Vehicle Accidents • Worker's Compensation
Credit Card Payments • Anesthesiology • Appointments • Referrals

Insurance Billing

Medicare

To better serve you, Dr. Knox is a participating Medicare physician. Our office accepts assignment of the Medicare Part B for all services. "Accepting assignment" means that the physicians will accept the approved charge that is determined by the Medicare carrier as full charge for the service covered under Medicare Part B. Medicare pays 80% of this approved charge. Medicare patients will be responsible for the following:

(1) the 20% not paid by Medicare
(2) any charges not covered by Medicare Part B
(3) their Medicare Part B deductible

We will process your insurance claims for Medicare, and Medicare will send the check directly to us. You will receive a bill from our office for any remaining balance.

Health Insurance

Our office is a participating provider for Arkansas Blue Cross Blue Shield, PCN, USABLE, and First Source. (Other insurance is accepted as well. Please call our office if your insurance is not listed.) Also, our office is a member of Arkansas Orthopaedic Network and Baxter PHO.

We accept the amount these insurance companies pay minus the deductible and co-insurance for our services. As a courtesy to our patients, we process your insurance claims from the companies listed above, and they send the check directly to us. Patients are expected to pay their co-insurance and deductible at the time of service.

If you have health insurance with PCN or any company that needs a referral form, you are required to bring the form with you at your initial visit. We do file for all inpatient services performed at the hospital.

Patients Without Health Insurance

Payment for office visits and X-rays is expected at the time of service. If you are a surgery patient, you may meet with the Regional Orthopaedic Health Care business manager to arrange a payment plan.

Motor Vehicle Accidents

Payment for office visits and X-rays is expected at the time of service. This applies to all patients even if a third party or attorney is involved.

Worker's Compensation

If we receive verification of a claim from the employer or worker's compensation insurance company, we will file the claim and not collect any money from you. Otherwise, you will be expected to pay at the time of service.

Credit Card Payments

In order to provide an alternative payment method, we accept MasterCard and Visa for payment of medical services.

Anesthesiology

For questions regarding your anesthesiology bill, please contact the address on your anesthesiology statement.

Appointments

We make every effort to see each patient at the scheduled appointment time. In arranging appointments, we provide ample time for the doctor to perform examinations and address questions or concerns that you may have. We are committed to providing you with the quality care and attention you need.

Unforeseen emergencies will occur, however, that require our immediate attention. Therefore, appointment times may be delayed. We strive to provide the best possible quality care for all our patients, including those in an emergency situation.

Appointment Scheduling

Appointments with Dr. Knox at Regional Orthopaedic Health Care (Mountain Home) may be scheduled by calling our office at 870-424-3400 or 1-800-621-3218 (in Arkansas and Missouri). Appointments may be scheduled by the patient, or patients may be referred by another physician. We request that patients please give our clinic 24 hours of notice if an appointment cancellation is necessary.

Referrals

Some insurance companies require you to have a referral from your primary care physician in order to see a specialist. It is your responsibility to have this sent to us before your appointment.